How it works — HMO Assistant

The idea in one line

You and your tenants message one WhatsApp number. An AI assistant reads the messages, works out what's needed, does the chasing, and only asks you for the decisions that matter. You talk to it like a person — there are no rigid commands to memorise.

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Getting set up (5 minutes)

1. Register on the website with the WhatsApp number you want to use, and pick a plan.
2. Confirm your number — message LOGIN (for the dashboard) or the activation code we give you, from that phone, so we know it's yours.
3. Add your properties by just telling the assistant: "add 12 Cathedral Road, Cardiff CF11 9LJ, 6 rooms".
4. Add your tenants: "12 Cathedral Road room 1 is Sarah 07700 900123, £550pcm, due 1st".
5. Give your tenants that same WhatsApp number for anything to do with the property. Done.

What your tenants do

They just message the number in their own words. The assistant collects what it needs and keeps them updated.

Tenant: the shower's stopped draining in room 3

Assistant: Sorry to hear that. Which property is that at? A photo helps if you can.

Tenant: 12 Cathedral Road [sends photo]

Assistant: Got it — logged for 12 Cathedral Road, room 3. We're arranging someone.

It works out the property, room, urgency and trade automatically.
Emergencies (gas smell, burst pipe) get safety instructions in seconds, and you're alerted straight away.
Tenants can ask "any update?" any time and get the current status.
It speaks the tenant's language.

What you do as the landlord

Talk to the same number in plain English. A few examples of what you can say:

what jobs do I have?	See every open maintenance job.
find contractors for the leak	The assistant sends the job to suitable contractors and collects quotes.
Y	Approve the quote it just showed you. (`N` to reject.)
who has paid the August rent?	Checks your connected bank account and tells you who's in and who isn't.
what's due?	Gas, EICR, EPC, licences and alarms coming up for renewal.
advertise room 3 at Cathedral Road, £550	Writes a ready-to-post advert and starts handling enquiries.
show me the shortlist	Ranks applicants for a room on fair, lawful criteria.
draft a section 173 notice for …	Produces the document as a Word file.
login	Get a code to view your dashboard on the website.
help	A reminder of what you can ask.

You don't need to phrase things exactly like this — it understands natural language. Money and assignment decisions always wait for your explicit yes.

Finding and referencing tenants

Tell it to advertise a room and it writes the advert and answers enquiries day and night.
It asks each applicant the questions that matter (move-in date, length of stay, work/student, guarantor) and books viewings into your diary, reminding both sides on the day.
It can request a reference from an applicant's previous landlord (with their permission) and chase it.
When a tenant gives notice, it starts re-letting the room the same day and tells you who's on the waitlist.

Your dashboard

Everything above also has a read-only web view. Message LOGIN to the assistant, enter the code at the sign-in page, and you can browse your jobs, rent, compliance, applicants and the full chat history — only ever your own.

Good to know

It's not an emergency service. Gas, fire and flooding go to 999 and 0800 111 999.
The assistant uses AI, so treat legal answers as general guidance and check any document before you use it.
You stay in charge of every decision and every payment — it never moves money.
If it ever goes quiet or gets something wrong, tell a human on the feedback page.

Still have a question?

Ask the assistant anything about how it works